Shipping policy

Last updated: Aug 12, 2026

At Tassie Car Hoists, we aim to process and deliver orders as efficiently as possible. This Shipping Policy explains our order processing times, delivery options, shipping costs, and what to do if there is an issue with your delivery.

1. Shipping Locations

We currently ship products to customers within:

Tasmania

Some remote or regional locations may have different delivery times or shipping charges.

If we are unable to deliver to your location, we will contact you before processing the order.

2. Order Processing

Orders are normally processed within7 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

Estimated processing time: 1 business days.

Processing times may be longer during periods of unusually high order volumes, public holidays, or circumstances outside our reasonable control.

3. Delivery Times

After an order has been dispatched, estimated delivery times are:

1 business days per location

These are estimated delivery timeframes and are not guaranteed delivery dates.

Remote and regional areas may require additional delivery time.

4. Shipping Costs

Shipping costs are calculated based on the product, delivery location, size and weight of the order, where applicable.

The applicable shipping cost will be displayed during checkout before the customer completes the purchase.

Standard shipping: Free
Express shipping: $200]
Free shipping: Free

Customers will be shown the applicable delivery charges before completing their order.

5. Shipping Carrier

Orders may be delivered using Tassie Car Hoists or another suitable freight or courier provider.

For larger or heavier products, delivery may be arranged through a specialist freight carrier.

Once an order has been dispatched, tracking information will be provided where tracking is available.

6. Tracking

Where tracking is available, customers will receive tracking information by EMAIL  after their order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their delivery.

7. Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including:

  • Severe weather
  • Natural disasters
  • Transport or freight delays
  • Public holidays
  • Remote-area delivery requirements
  • High freight volumes
  • Carrier disruptions

If we become aware of a significant delay affecting your order, we will provide an update where possible.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

If you notice that your delivery address is incorrect after placing an order, please contact us immediately at sales@tassiecarhoists.com.au.

We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has been processed.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at sales@tassiecarhoists.com.au.

Please provide:

  • Your order number
  • A description of the damage
  • Photographs of the product
  • Photographs of the external packaging
  • Photographs of any visible shipping damage

We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with the Australian Consumer Law.

10. Missing or Lost Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: sales@tassiecarhoists.com.au
Phone: 0418137862

We will investigate the delivery with the relevant carrier and provide an update.

Where a parcel is confirmed as lost in transit, we will work with the carrier to resolve the issue and provide an appropriate remedy.

11. Click and Collect

Click and Collect: AVAILABLE

If Click and Collect is available:

Collection address: Unit 1 95 Albert Road MoonahTas 7009

Collection hours: Mon - Fri 0900 - 1600 AEST
Collection timeframe: 1 day

Customers will receive confirmation when their order is ready for collection.

12. Contact Us

If you have questions about shipping or delivery, please contact us:

Tassie Car Hoists
Email: sales@tassiecarhoists.com.au
Phone: 0418137862
Business address: U1, 95 Albert Road, Moonah TAS 7009, Australia
Business hours: Mon - Fri 0900 - 1600 AEST

13. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer rights or remedies that cannot legally be excluded under the Australian Consumer Law.

If an order is not delivered within a reasonable time or a product is damaged, faulty, or otherwise does not meet applicable consumer guarantees, customers may have rights to a remedy under Australian Consumer Law.