Cancellation Policy
Last updated: Aug 12, 2026
At Tassie Car Hoists, we understand that circumstances can change. This Cancellation Policy explains when an order can be cancelled and how cancellations and refunds are handled.
1. Cancelling an Order
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Email: sales@tassiecarhoists.com.au
Phone: 0418137862
Please provide:
- Your full name
- Order number
- Product ordered
- Reason for cancellation
We will confirm whether the order can be cancelled based on its current processing and shipping status.
2. Cancellation Before Order Processing
If you request cancellation before your order has been processed or dispatched, we will generally cancel the order and issue a full refund to the original payment method.
Cancellation timeframe:Within 24 hrs of placing the order
Once the refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
3. Orders That Have Already Been Dispatched
If an order has already been dispatched, it may not be possible to cancel the order before delivery.
In this situation, you may be able to return the product in accordance with our Returns and Refund Policy.
Return shipping costs for change-of-mind returns will be PAID BY THE CUSTOMER, subject to the applicable return conditions.
4. Orders That Have Already Been Delivered
Orders that have already been delivered cannot be cancelled.
If you no longer require the product, you may request a return in accordance with our Returns and Refund Policy.
Products returned due to change of mind must meet the applicable return requirements, including being unused, unopened, and in their original packaging, unless otherwise required by Australian Consumer Law.
5. Refunds for Cancelled Orders
For an approved cancellation, the refund will generally be issued to the original payment method used for the purchase.
Refund processing timeframe: 2 business days after cancellation is approved.
Your bank or payment provider may require additional time to process the refund and make the funds available in your account.
6. Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, defective, or materially different from what you ordered, please contact us at sales@tassiecarhoists.com.au.
We will assess the issue and provide an appropriate remedy, such as a repair, replacement, refund, or other remedy, where required under the Australian Consumer Law.
7. How to Contact Us
For cancellation requests or questions about an order, please contact:
Tassie Car Hoists
Email: sales@tassiecarhoists.com.au
Phone: 0418137862
Business address: U1, 95 Albert Road, Moonah TAS 7009, Australia
Business hours: Mon - Fri 0900-1600 AEST
When contacting us about a cancellation, please include your order number so that we can locate your order and determine its current status.
8. Australian Consumer Law
Nothing in this Cancellation Policy excludes, restricts, or modifies any consumer rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Where Australian Consumer Law provides a customer with a right to a remedy, those rights continue to apply regardless of this Cancellation Policy.