Refund policy

Last updated: August 12, 2026

At Tassie Car Hoists, we want you to be satisfied with your purchase. This Returns and Refund Policy explains when you can return a product, how to request a return, and how refunds or replacements are handled.

1. Returns

We accept returns for eligible products provided that:

  • The product is unused and unopened.
  • The product remains in its original packaging and in the same condition in which it was delivered.
  • The product is returned within 30 days of delivery.
  • You provide your order number and proof of purchase.

We cannot accept returns for products that have been opened, unpackaged, used, installed, altered, damaged after delivery, or returned without their original packaging, except where required by Australian Consumer Law.

2. Products Damaged or Faulty on Arrival

If your order arrives damaged, defective, or faulty, please contact us as soon as possible at sales@tassiecarhoists.com.au.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • Any other information reasonably required to assess the issue

If the product was damaged or faulty when delivered, we will assess the issue and, where appropriate, provide a replacement, repair, refund, or other remedy in accordance with Australian Consumer Law.

Customers will not be charged return shipping for products that are confirmed to have arrived damaged or faulty.

3. Change-of-Mind Returns

For change-of-mind returns, the product must meet the return requirements described above.

Return shipping costs: Customer

Restocking fee: NONE If you are responsible for return shipping, we recommend using a tracked delivery service. We are not responsible for returned items that are lost or damaged while being returned to us.

4. How to Request a Return

Before sending an item back, please contact us at:

Email: sales@tassiecarhoists.com.au
Phone: 0418137862
Business hours: Mon Fri 0900 - 1600 AEST

Please include your:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photos, where applicable

We will provide return instructions and confirm whether your return is eligible before you send the product back.

Please do not send a return to the address below until your return has been approved or we have provided return instructions.

5. Return Address

Approved returns can be sent to:

Tassie Car Hoists
U1, 95 Albert Road
Moonah TAS 7009
Australia

6. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used to place the order.

Refund processing timeframe: 4 business days after the return has been approved.

The time it takes for the refund to appear in your account may also depend on your bank, credit card provider, or payment service provider.

7. Replacements

Where an eligible product is damaged, defective, or faulty, we may provide a replacement instead of a refund where appropriate and permitted by Australian Consumer Law.

If a replacement is unavailable, we will discuss the available remedy with you.

8. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot legally be excluded under the Australian Consumer Law.

If a product does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

9. Contact Us

If you have any questions about returns, refunds, faulty products, or your order, please contact us:

Tassie Car Hoists
Website: https://tassiecarhoists.com.au/
Email: sales@tassiecarhoists.com.au
Phone: 0418137862
Business address: U1, 95 Albert Road, Moonah TAS 7009, Australia
Business hours: Mon - Fr 0900 - 1600  AEST

We aim to respond to customer enquiries within 2 business days.